FAQs

 Do your gifts come with packaging?

Yes! Every Lacfinsien product is thoughtfully packaged in an elegant gift box, ready to be shared and cherished—no extra wrapping required.

 Can I send the gift directly to the recipient?

Absolutely. You can provide the recipient’s address at checkout, and we will ship the gift directly. 

Do you offer international shipping?

Yes, Lacfinsien ships internationally. Shipping costs and delivery times will be calculated at checkout based on the destination.

 How fast will my order ship?

Orders are usually processed within 24 hours and shipped with reliable carriers. Delivery times vary by destination: usually 7–21 business days.You’ll receive a tracking number once your order is shipped, so you can follow your gift’s journey in real time.We always aim to get your gift to its destination as quickly as possible

What if my gift arrives damaged or defective?

We’re here to help! If your item arrives damaged or not as expected, please reach out to us within 7 days of delivery, and we will arrange a replacement or refund.

Can I return or exchange a gift?

Yes. We offer a 30-day return and exchange policy for unused products in their original packaging. Please note that customized or personalized gifts may not be eligible for return.

How can I contact customer support?

You can reach us anytime via our Contact Us page or through email at contact@lacfinsien.com. Our team will respond within 24 hours.

 Do you offer customized gifts?

Not at the moment—but we’re working on it! Our team is actively optimizing our production process, and personalized gift options will be available in the near future. Stay tuned for exciting updates!